I’ve been getting very frustrated with job hunting lately. Companies are determined to list sales and customer service as the same thing. This is far from the truth, in fact, sales and customer service are opposing forces. Customer service reps have to constantly clean up the messes that sales reps make.
As an intelligent, empathetic and compassionate person, I am more suited for a customer service position, yet when I try to apply for a customer service listing, more often than not I find that it is actually a sales position. Can I sell? Of course I can, I just prefer not to. The concept of having my livelihood hinge on making someone else buy something they really don’t want or need is not my cup of tea. The fact that most, if not all, companies lie about their products makes matters worse! I have “indestructible” Cutco knives in my drawer with bent and broken blades. My Kirby is a pretty good vacuum, but $2200? Both brands I sold very successfully…along with small pieces of my conscience.
In the end, I’d much rather fight for the customer after they’ve been screwed by the sales rep, because I understand and empathize. Either way, sales and customer service are NOT the same thing and companies should not list them as such. I want to work FOR the customers, not against them.
Just so moronic companies understand, setting up appointments for sales people to sell a product is still a SALES position. ANY position that can make commission is a SALES position…duh…